Terms of sale

Terms and Conditions of Sale

These terms govern all sales made on the website orlenya.com, owned and operated by Orlenya.

1. Products

The products offered on the website are described as accurately as possible.
Jewelry items are made of 18K gold-plated material or stainless steel, as specified in each product description.

2. Orders

Any order placed on the website implies full acceptance of these Terms and Conditions.
Orlenya reserves the right to cancel any order in cases of suspected fraud, incomplete information, or unavailable stock.

3. Prices

Prices are listed in dollars us and include VAT (excluding any customs fees that may apply).
Orlenya reserves the right to modify its prices at any time without prior notice.

4. Delivery

Orders are prepared and shipped by certified suppliers within 2 to 5 business days.
Average delivery times range from 10 to 20 business days, depending on the destination and logistics conditions.

5. Returns and Refunds

Returns are accepted within 14 days of receipt (see our Return Policy for full details).
Refunds are issued using the same payment method used for the original purchase. Personalized items cannot be returned or exchanged.

6. Personal Data

Personal data collected on the website is used exclusively for order processing and customer communication.
No personal information is sold, shared, or transferred to third parties.

7. Intellectual Property

All content on the website (photos, logos, texts, designs) is protected by intellectual property laws.
Any full or partial reproduction is strictly prohibited without prior written authorization.