Legal notice

Legal Notice

Orlenya
Status: Micro-business
Email: contact@orlenya.com

Website Hosting

The website orlenya.com is hosted by:
Shopify Inc.
151 O’Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada
Website: www.shopify.com

Business Activity

Orlenya is an online store specializing in stainless steel, silver, and 18K gold-plated jewelry.
Products are supplied and shipped by certified partners, a trusted manufacturer and logistics provider for high-quality jewelry.

Origin and Shipping

Jewelry items are shipped directly from our trusted supplier’s warehouses, subject to availability
Average delivery times range from 10 to 20 business days, depending on the destination.
Customs duties may apply depending on the receiving country and are the responsibility of the customer.

Quality and Composition

Unless stated otherwise, the jewelry offered is made of stainless steel or 18K gold-plated material.
Each piece is inspected by the supplier before shipping to ensure quality and compliance.

Returns and Claims

Customers have 14 days from receipt to report any defective or non-compliant product.
Requests must be sent via email to: contact@orlenya.com
For hygiene reasons, worn or personalized jewelry cannot be returned.

Warranty

All products come with a 14-day compliance warranty.
In case of defect, a refund or replacement will be offered as appropriate.

Personal Data

Information collected on this website is used solely for order processing and customer communication.
Data is hosted and secured by Shopify and is never sold to third parties.

Intellectual Property

All content on the site (texts, visuals, logo, design) is the exclusive property of Orlenya.
Any full or partial reproduction is strictly prohibited without prior written authorization.